Whatever it takes to get the job done – right
This is a phrase I use on a consistent basis when I either I’m teaching a customer service class or when talking to people outside those classes about customer service. And I usually get the question. What does that mean, whatever it takes? People are confused about the phrase and, unknowingly, have some trepidation.
Literally, the phrase means that you have to do whatever it will take to accomplish the job or assignment. You must be willing to go above and beyond the normal protocol of your position. If you have to break a few rules or do something that’s not considered best or standard practice, then you must be willing to do it, for the betterment of the customer.
The idea is to satisfy the customer (which can be a client or the company you work for) with a job that is well done. And doing it right the first time. That way it doesn’t have to be revisited and have a ‘do over’. This is the difference in getting the job done right and just getting it done.
Have you heard these phrases before?
- Good enough for government work
- The best isn’t and good enough never is
Do you know what these phrases mean to you and your officers and how they affect the service you give to your customers? Let me try to elaborate on these phrases that have been around since, at the very least, I’ve been in the field, nearly 33 years.
If you allow your officers, supervisors, managers, & office staff to do a job and say good enough for government work, then you are doing a great disservice to them. And it’s not only a disservice to the external customer but to all of your internal customers as well.
And why is it such a disservice to them? The joke in that phrase is that the government doesn’t really give a s*** about you or your problems. That means if you only do a job and finish by saying, not in a joking manner, then you could care less about what the customer wanted. And that can put you out of business.
And then we come to one of my all-time favorite quotes, and I’ve guided my career by it since I adopted it 30 years ago. ‘The best isn’t and good enough never is’. You should, always, strive to be your best and never settle for simply doing the job and only what is required to get it done.
No matter how good you are, or think you are, you’re not the best. That’s why, even when promoting myself I never say I’m the best, because there is always someone else better than me. And there is always someone else better than you. Just like I’m better than you with some things than others and you’re better than me at still others.
The title of this post means that no matter how long you have to work, you have to work to get it done right. And you can’t be scared to go above, around, or through, standard practice, or those nasty policies and rules, to get things done. And get them done the right way for everyone’s satisfaction.
That means you may have to violate, or bend out of shape, company policies, procedures, rules, and regulations. It could mean finding a unique solution that may not have been thought of before, even if it is old school. Can you say out-of-the-box thinking? It also means taking the industry best practices and turning them on their head to get done what needs to get done.
I’ve turned my employers, and clients, on their heads on more than one occasion during my career doing things this way. I tried to follow the corporate line but… I’ve never been good at following the lead drummer. I’ve been fired and disciplined for doing things my way more than once.
I’ve cut corners, bent rules, and gotten rid of sacred cows as a way of solving problems. Most of the time it has worked to the advantage of my officers, and the customers, both internal & external. I’m proud of what I did to the chagrin of my employer at the time.
So the obvious conclusion, for me and everyone else I believe, is Do whatever it takes to get the job done – right. As long as it’s not illegal, immoral, or unethical then it shouldn’t be an issue. You can’t be afraid to take a leap of faith based on what needs to be done & what you believe is the right thing.
If you’re scared to jump, then you’ll never accomplish anything for your customers. You need to keep solving problems for the internal & external customers. If you do, you will be recognized as someone who isn’t scared to take risks and will do whatever has to be done to get the job done – right!
Decide what’s right, and then do it!
Waiting gives the devil time. If you have a good idea, believe in yourself and are prepared, you should take the leap
Robert D. Sollars is a recognized expert on security issues, specifically workplace violence. He’s spent 32 years in the security field. Contact him at 480-251-5197 or Visit his Facebook page, One is too Many. Here you will read about other items related to security & WPV issues. Or be a twitter follower at @robertsollars2.
I May be Blind but my Vision is Crystal Clear