Whatever it takes to get the job done – right
This is a phrase I use when I teach a customer service class and any person who asks outside of those classes, and always get the question. What does that mean, whatever it takes? People are confused about the phrase and unknowingly, a little scared as well.
The phrase means, in a long explanation, that whatever it takes to do your job correctly, and right the first time you must be willing to go above and beyond the normal protocol of your position. If you have to break a few rules or do something that’s not considered best or standard practice, then you must be willing to do it.
The idea is to satisfy the client with a job that is well done. And doing it right the first time so it doesn’t have to be corrected and revised at a later time. And there is a difference in getting the job done right and just getting it done.
Do you know these phrases?
Good enough for government work
The best isn’t and good enough never is
Do you know what these phrases mean to you and your officers?
If you allow your officers and managers to do a job and say Good enough for government work, then you are slighting not only the company/client but the officer, manager, & yourself. On the other hand, the phrase to live and work by is the 2nd one, The best isn’t and good enough never is. You should strive to be your best and never settle for simply doing the job and only what is required, which means do everything you can do to go above & beyond.
The title of this post means that no matter how long you have to work, you have to work to get it done right. And you can’t be scared to go above, around, or through, standard practice to get things done. And get them done the right way, above & beyond.
That means you may have to violate, or bend out of shape, company policies/procedures or rules/regulations, and in some cases to avoid other issues. It could mean finding a unique solution that may not have been thought of before, even if it is old school. Can you say out-of-the-box thinking? It also means taking the industry best practices and turning them on their head to get done what needs to get done.
I’ve done things my entire career this way. And as you have read in more than one post I stick with those ideas and don’t necessarily follow the lead drummer. I’ve been fired and disciplined for doing things my way several times and that’s okay.
I’ve been yelled at for doing things against protocol and company policy. Bending the rules and cutting corners and getting rid of sacred cows is a way of building a career and solving problems. Most of the time it has worked out to my advantage of my officers, and the company/client. And of these times I’m proud of what I did.
So the obvious conclusion is Do whatever it takes to get the job done – right. As long as it’s not illegal, immoral, or unethical then it shouldn’t be an issue. Don’t be scared to take a leap of faith based on what needs to be done.
If you’re scared to jump, then you’ll never accomplish anything i.e. Steve Jobs or Albert Einstein.
Take your fears of whatever and tuck them away in your back pocket and keep solving problems for the officers, company, and clients. You will be recognized as someone who isn’t scared to take risks and will do whatever has to be done to get the job done – right!
Decide what’s right, and then do it!
waiting gives the devil time. If you have a good idea, believe in yourself and are prepared, you should take the leap
Robert D. Sollars is a recognized expert on workplace violence prevention and other security issues. With numerous interviews, blogs, articles, and 2 books he has proven himself in the security field for 32 years, and 24 studying workplace violence issues. Contact him at 480-251-5197 or Visit his Facebook page http://www.facebook.com/oneistoomany, Here you will see and read about other items related to WPV and other security issues, as well as incidents you may not have heard or thought about.