Essential tips for your PSP
The below listed tips should not be considered an all-inclusive or definitive list. You will find many more things to add to your list than I have here. And that is mainly that each and every company, and location, is different.
The business may be the same, but the location and threats will be different. And if you lease space instead of purchasing, then it is even more different than other locations.
Take these tips and start there. AS you progress you’ll find other items that need to be addressed and fulfilled. Add them to your list and complete them as well. In the end you may end up with a report so detailed that it is unreadable by anyone other than a security professional.
In that instance you need to shorten it and list only the major aspects of a survey, not an assessment. You’re not writing a manual on security surveys or assessments, you’re trying to protect your company. Add to that, that most executives won’t read such an exhaustive report and shuffle it to one side, no matter how important it may be to company survival.
And while having a detailed report is not a bad thing, because you can refer to it at any time and use it as a reference for a future date. Then if and when your company grows larger, you have a template in which to utilize on larger facilities. But until then, read these and then make your own list. And keep in mind that I have emphasized disasters for obvious reasons.
Dressed appropriately for position being applied for
Hygiene is good including brushing hair & teeth
They don’t smell like tobacco or bodily odors
Prepared for whatever may come about during the process
Knows a little bit about your company and field
Utilize a 4-6 page application which requires detailed answers
Ask good questions that require answers not check marks
Look at their handwriting, is it legible?
Are they being vague or generalized in their answers or possibly evasive?
The interview process:
Ask in-depth probing questions and expect full in-depth answers
If they don’t give those answers then keep pushing them
Make them uncomfortable when answering the questions
Ask off-the-wall questions and expect good answers (see how they handle the unexpected)
Be friendly with the questions and gauge their responses
Are they friendly and engaging?
Are they forth coming in answering or are they evasive
Can they give specific examples of what you ask or generalizations?
After the decision is made to hire:
Ensure your background checks are done in as much depth as the law allows for the position being hired for and your municipality
Don’t allow them to go to work until all the checks come back to avoid any issues, even if the law says you can
Always use a probationary period to ensure a good fit
Ensure the people conducting the training give them all the necessary training and references to operate their position effectively & efficiently
Learn, know, and enforce customer service techniques to all customers internal and external
Training the employees in knowing the rules and WPV
Train your supervisors/managers in all aspects of your Disaster Recovery Plans
Ensure your security personnel, at the field level, are knowledgeable and trained
Institute a regular training program within your organization at least yearly
Utilize an instructor driven approach, or guest speakers, not videos and boring films
Ensure that a training manual is available, at any time, to any employee who wishes to review it
Other Human Resources issues:
Get rid of those ‘zero tolerance’ policies, they cause nothing but embarrassment and laughter from others. Review, delete, change, or revise your HR policies & procedures at least yearly
Physical Security Measures:
Ensure that you complete a security survey every 6 months
Complete a security assessment at least yearly
Keep your physical security plan up-to-date review at least yearly
Know what your vulnerabilities are at all times, even when they change daily
Review and revise your DRP (diaster recovery plan)at least yearly
Review your security policies & procedures at least yearly or as necessary, even after a minor incident
Ensure you have a Threat Assessment Team/Group in place that meets at regular intervals
Ensure that your DRP team meets at regular intervals as well to review the plans
Conduct WPV active shooter drills at least yearly
Ensure your employees are fully versed & knowledgeable in the emergency plans
Conduct other emergency drills at least bi-yearly for fire, tornado, hurricane, & etc., ensuring that employees know what to do in a crisis situation
Ensure your employees know how to report threats, bullying, harassment, & etc.
Know the warning signs of employees who may potentially be violent
Again, this should only be a starting point for your survey and assessment. There are hundreds of books out there with much more detailed plans. And if you need one, then get it. There is no substitute for good security, and the best starting point is a survey or assessment. I hope these tips will help you get started in protecting your client or company.
Robert D. Sollars is a recognized expert on workplace violence prevention and other security issues. With numerous interviews, blogs, articles, and 2 books he has proven himself in the security field for nearly 32 years, and 24 studying workplace violence issues.
He utilizes his years of field knowledge to give real life examples of incidents pulled from both his own experiences and the news headlines. Contact him at 480-251-5197 or Visit his Facebook page http://www.facebook.com/oneistoomany, Here you will see and read about other items related to WPV/SV as well as incidents you may not have heard or thought about.