All businesses, no matter the size or industry, need a training program for their employees in security. Most already have one; they just don’t call it that. And because they don’t have a formal plan, the things taught get forgotten, until a disaster occurs, something is stolen, or worse.
So to address that shortfall, here is a list of the things you need to include in any training program. And these items will apply to all businesses. Not just high risk or retail establishments. And they should be done before a high valued item is misplaced or stolen, preferably anyway. And if that incident happens to be an active shooter in a WPV incident…
• IInventory Control
How do you control the inventory? Here are a couple of simple ideas;
Procedure for logging items in and out
Procedure for employee sales
Bringing new stock into the front
Access control to stock
And what about waste items
Procedures for handling cash before, during, and after business
This includes: starting the cash drawer, bank deposits, & deposits if the amount in the drawer gets to be too much
• Robbery/Disaster/active shooter plans
This may be vital to saving your employees and your business. Procedures to protect your employees during a robbery, disaster, or during/after an active shooter incident. Do you teach them what to do and not to do? It could save their lives at any moment that an incident occurs.
• Duress codes
Do you have codes built in and instructed to your employees if they’re in trouble and don’t want to attract the criminals attention? And a duress code, by necessity, has to be innocuous and instantly recognizable.
• After an incident
Do you have plans for after the incident? Who gets called first & what happens immediately after?
Do the employees know how to properly identify the perpetrator(s)? Do they know the who, what, when, where, why, and how to notify the appropriate individuals/authorities?
• Alarms& CCVS
If you have alarms, which I hope you do, do they know how to use them properly? The same goes for your CCVS. If they don’t know how to work it properly, they may set it off at the wrong time, erase the recording, or otherwise damage your attempts to safeguard your business
How do you want them to handle suspected shoplifters, robbers, or other criminals?
The same goes for other employees, what do you want them to do if they suspect a co-worker of wrong doing
Who locks the doors, turns out the lights, sets the alarm, and other items of that nature?
Who do they report broken doors, locks, burned out lights, and etc. to?
Then when do they report it & then who’s responsible for ensuring that it gets fixed
My experience isn’t in retail or other such operations. I mainly dealt with warehouses, offices, and the like. But these tips and items can be taught to anyone in any business. As the owner or GM it is your responsibility to know what needs to be trained and who gets trained on what, and ensuring that they actually follow through with the plan. If they don’t you be severely ‘gigged’ by a disaster or criminal element, the health inspector is a minor irritant compared to these.
Robert D. Sollars is a recognized expert on workplace violence prevention and other security issues. With numerous interviews, a twice weekly blog, articles, and 2 books he has proven himself in the security field for nearly 32 years, and 24 studying workplace violence issues.
He utilizes his years of field knowledge to give real life examples of incidents pulled from both his own experiences and the news headlines. Contact him at 480-251-5197 or through his Facebook page at http://www.facebook.com/oneistoomany. Here you will see and read about other items related to security as well as WPV.