Improving on our security protocols in schools & businesses – Part 2

by todaystrainingblog

The last part on improving our protocols:

A few more things we need to do for improving our security protocols;

• Not have knee jerk reactions
In our schools and businesses we have a tendency to have a knee jerk reaction whenever something negative occurs. You can’t manage and work that way. You have to have careful planning in order to try and prevent these things.
We must have common sense in order to plan and see the potential outcomes. The only thing that is affected by a knee jerk reaction is that it makes us feel better that something is being done.
As an example take the 9/11 terrorist attacks on the east coast. The company I started working for shortly after them, First Response, Inc. in Mission KS. Had so many requests for extra coverage they were having a tizzy on how to do them all. They finally had to start turning down extra business, despite the $40 they were being offered – per man hour!
Within 6 months practically every single client dropped their extra coverage that they had gotten. Why, they decided it wasn’t worth the cost. If they had put some disaster recovery plans into effect then none of it would have been required and people would have a lot better –First Response, the officers, & the clients.

• Don’t over react to a small provocation
Yet another example of a knee jerk reaction. We have become overly sensitized to what goes around us and public perceptions, we have a tendency to over react so easily. Again, it comes down to planning and realizing that security is a resource worth having.
And because security is worth having you can’t just say “Oh, we don’t need it anymore” and throw dozens of officers out of work and reduce staff and operations because it costs too much.
Companies need to realize that security is an excellent resource and so is the planning. Having a security strategic plan, they could see that. They need to have a plan in place ready to go as they would during a union strike. That usually means 3 months, or more, of planning.

• Restricting kids and adults from playing
This is one of the biggest things we need to change. Just because a child draws a pistol doesn’t mean he’s gonna blow up the school. Just because an adult starts talking about firearms and how much they hate management or the government doesn’t mean they’ll start shooting everyone at work.
Kids have been playing army, cowboys & Indians, and dodgeball for generations. It encourages playfulness, creativity, and gives them exercise. So why would we want to stop it?
And when adults begin horseplay in the lunch room, as long as it doesn’t hurt anyone or anything, what’s the harm? It helps to relieve tension and stress. And the occasion teasing jibe does the same thing, as long as the recipient doesn’t mind and it doesn’t keep going on.

Blaming everyone else except the main culprits
Far too many times parents will take umbrage at the fact their kid got into trouble. And it usually results in the discipline being dropped or policies being change to accommodate a selected few.
An example of this is what happened at Arizona State University last fall. During a football game the Sun Devils wore all black uniforms for an opponent. ASU called for a ‘black-out’. This meaning that everyone attending, and supporting ASU, should wear all black as well.
A few students painted their faces black in order to pay total homage to the black out and intimidate the other team even more. A few students, 5 I believe, complained. Now you can no longer paint your faces for any reason! So 5 outnumbered 10,000.
People have a tendency to blame the school, management, a co-worker, or the government. Is it really their fault? Or has the blame been misplaced in the heat of anger? Think about it before blaming.

• Common sense
Put the common sense back into your security protocols. If you make a policy or procedure then stick to it for more than a few days and explain why you’re doing it. Don’t take a reaction and say “We’re gonna drop it now because…”
Look at it thoroughly before implementing it, unless it’s an emergency. That’s why planning and having a security vision is so important, to avoid such issues as I’ve addressed in these posts.
Can you prevent everyone from complain and protesting over your new policies & procedures? No. But as a saying I heard decades goes “if both, or all, sides are mad at you, then by golly you’re doing something right” It may have applied to politics, but works just as well here.

Robert D. Sollars is a recognized expert on workplace violence prevention and other security issues. With numerous interviews, a twice weekly blog, articles, and 2 books he has proven himself in the security field for more than 31 years, and 23 studying workplace violence issues.
He utilizes his years of field knowledge to give real life examples of incidents pulled from both his own experiences and the news headlines. Contact him at 480-251-5197 or through his Facebook page at http://www.facebook.com/oneistoomany. Here you will see and read about other items related to security as well as WPV.