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Month: August, 2012

Let’s Make Some Hamburgers!

August 27. 2012


                One of the biggest things that any company has to overcome, whether you are a small business or a large multi-national corporation is getting rid of the sacred cows. If you can’t get rid of that way of thinking, you’ll never get out of your own way to be successful, especially if you’re a small business.

                Part of this is the customer ‘no’ service attitude that is so prevalent in the world today. ‘I can’t do that, but I’ll transfer you to???? and maybe they can help you!’ After waiting for an hour on hold or in a ‘waiting room’, you still haven’t gotten a resolution or even found someone who can take responsibility for helping you solve the problem!

                Part of this attitude is that many companies don’t trust their employees to make an arrangement with customers without giving away the store. I agree that trusting someone in a call center to make a good decision may not be the smartest thing to do, but how do you know until you try. That is a sacred cow that everyone can do without I think – along with voice menu systems that drag on forever, anyway I digress.

                Sacred Cows, if you don’t know, are those things that every business absolutely states that they can’t do without. Or the fact that we’ve always done it that way and it works – never mind that it works against the customer and not for them. Or the all too famous ‘If we do that, then someone might get into trouble!’

                As a small business owner or even an employee or manager in a small business, you have to convince yourself or your bosses, that the sacred cows need to be shot, butchered, and grilled for Labor Day, 4th of July, Memorial Day, or Its Friday Day! Think out of the box and be creative.

                Don’t just think of a good idea, run it through with your own analysis to see if it it’ll work! Don’t over analyze, but give it a ‘good look see’. If it’s feasible then do it.

                Nothing in the business world is ever 100% guaranteed to be successful. Heaven knows, I’ve made my share of bad mistakes and decisions. But if you are afraid to take the risk and get rid of those sacred cows then you’ll never be successful. And this also means that you can’t necessarily follow what others have done or even your industry association or organization. What works for one may not work for you.  Be prepared to plow your own field!

                In security and others, there are many sets of guidelines and papers on which you’re supposed to follow thru with those ideas. The same holds true for the government, there is no latitude when it comes to changing something because it won’t work for your area of the country or what you need completed.

                I’m not saying that issuing guidelines and regulations are not good things. The problem is those people, companies, & agencies that can’t or won’t see the problem with changing something that isn’t going to work. And so many times, they won’t even look at the problem with them to see those issues.

                I’ve worked with many people in every single sector of the economy in my career. From hospitality (security, housekeeping, & front desk) to service (call centers, security, fast food, and others) to sales (coupon books and cars), not to mention the clients with all of the ‘guard’ companies I’ve labored for. Only one of them was progressive enough to allow any thinking outside the box to solve problems.

                Clients, co-workers, vendors, & managers all were set in their ways like a 90 year old Ebenezer Scrooge or Josef Stalin. They refused to change anything in their way of thinking because they ideas were the sacred cows of the organization.

                Many times, I’ve discovered what worked in New York City doesn’t work in Mission Kansas. And what worked in Kansas City doesn’t work just up the road in St. Joseph – 50 miles away! What worked in St. Joseph doesn’t necessarily work in Savannah or Maryville Missouri (just 10 and45 miles up the road!)

                What the company, managers, and everybody else need’s to do is change the way they look at things. Just because it didn’t work 2 years ago, doesn’t mean it won’t work now. The world changes fast and we have to change with it or fail.

                Many multi-national companies are so large they believe that no matter what they do they’ll make money. And in some cases that’s true. Since Sam Walton died 20 some years ago, Wal-Mart has continued to grow, but they changed, For the worse! Their customer service definitely falls in with the idea of the customer ‘no-service’ arena.

                When you need someone to help you find something, there is never anyone around. If you find someone to help, then they have no clue what you want or where to find it. And trust me if you’re blind like me it’s twice as hard to get help. You call to get info and you hang on hold for 10 minutes and then the person who answers has an accent so thick you can’t understand it – and I’m not talking about a foreign one!

                To Wal-Mart, customer service is one of those sacred cows. They proclaim to have great people willing to help in any way they can. Therefore, the refuse to change anything in their approach to customer service, bringing themselves and the company into the realm of customer no-service. Sam Walton must be rollin in his grave!

                So how does a business get rid of the sacred cows and change the operations to make it better? You have to start with analyzing every aspect of the operation. I literally mean everything, from the ordering and delivery process to hiring the right people (no WBS please warm body syndrome), to discipline, store set up, how many people on duty at a time, and checking people out at the cash register.

                Is there anything in your processes that you can do without? It doesn’t really matter whether it saves you time or money not doing it. What does matter is the fact that you streamline and improve the processes and procedures.

                Look at your policy and procedures manual. Anything that hasn’t been updated for at least 5 years needs to be looked at and analyzed. When I worked for Allied Security in the mid 90’s, our policy & procedures manual was thick. Unfortunately, many of those policies were 15 -20 years old! And when asked why they weren’t updated or tossed out? The answer was astounding.

                The exact quote from my branch manager was ‘Because we haven’t been told to. And besides they still work and apply, why re-write them?’ I then loaned him by book ‘If it Ain’t Broke, Break It’. Shortly after that I began receiving bad assignments and never really got up where I wanted to be. But I still live by that philosophy.

                I certainly forget the writer and it can’t be found on audio books, it is after all 20 some years old. But I loved that book and still do. It has taught me to get rid of sacred cows and go it alone. I believed in that before I read the book, but then I had an industry magnate telling me it was okay!

                Throw out the CW. Toss those old tired ideas out the window into the dumpster. Try something new and exciting. The worse that can happen is that you fail. So what you fail, it’s something we all need to do once in a while to keep us humble!

                Send me your sacred cow stories and how you either slaughtered them for the weekend or how you improved your customer service attitude in your business or workplace. I’m interested to know how many companies actually do away with sacred cows – especially large companies i.e. hospitals, grocery stores, & so on.

                Questions, comments, suggestions, seminars? Give me a call or write!

Preventing School Violence – Part 3

August 24, 2012

                 We’ve discussed the initial shooting. And we’ve talked about the warning signs. But did you realize that there are actually attitudes that all schools and even some parents have that will encourage violence in our schools?

                I know the incredulous look that you’re giving your computer screen right now. How is that possible you ask? Trust me, it’s very easy and once you read over what I’ve outlined below you’ll understand it a bit better and probably know whether your school or kids are in danger of encouraging some kid who may be on the edge with the warning signs.


                NIH (not invented here) – This attitude is very common in schools and it’s not hard to see why. Schools are a place where discipline and order need to be maintained. And the kids are not yet adults. Therefore 99.99999% of all good ideas that come forward from the student body are rejected out of hand. Why?

                Because they weren’t invented by the teachers, administration, or district. It is unfortunate but the mentality is we’re the school we know what’s best for the parents and kids – not you. And this goes for suggestions from parents as well.


                CHH “can’t happen here” or Ostrich syndrome –This attitude can eventually come around and bounce a school on its tookus. Basically it means that they are too good (in all respects) for anything like that to happen at their school.

                So like an ostrich, they stick their head in the sand and hope they don’t get bit in the butt! I can absolutely tell you that this is what happened at North Canyon High School at the first of August. And I have been told by 2 districts in the Phoenix area this quote “We’re fine. We have no need for a seminar. We don’t have those problems!” uh huh.


                Communication– It’s the lack of same that causes the issue. Many districts and schools refuse to let teachers share information about troubled students. They refuse to talk to the parents. They refuse to talk to the students.

                And even worse this refusal to talk and share information goes beyond the school, until an incident occurs and they are forced to disclose the information.


                Unequal enforcement of policies- Whether you realize it or not. Whether the school realizes they’re doing it or not, it is happening. Here’s an example of what I mean from my own experience; A student who was a star wrestler and A student. He never got into trouble for anything. He was friendly, jocular, & always talking to anyone – even the nerdy geeks (like the fat kid –me)

                He was caught cutting class and shoplifting at a 7-11 down the street. Did he get into trouble? No. He was told not to do it again and that was that. Now if another student, say a waster or loser, was caught doing the same thing would that have happened? No it wouldn’t. The book would have been thrown at them simply because they weren’t a star student or athlete.


                Perceived unequal treatment – This is basically the same thing as above but there is one difference. My old saying of ‘Perception is Reality’ definitely holding true here! If the perception is that someone is being treated differently for some reason over another, then this is where it is an issue. Do some kids deserve different treatment than others? To a certain degree yes. But if they do get different treatment, it’s because they’ve earned it and there can be no debate about what happened. Until some teenager, on the edge, takes exception to the treatment – even if it is justified.


                Authoritarian management- Again, this is where a lot of schools can get themselves into trouble. The Joe Clark’s of the world are not welcome anymore in the world. They have become ‘sissified’ by society, districts, and parents. They aren’t allowed to be harsh on the kids anymore.

                Therefore if kids see or conceptualize an administrator who is a ‘dictator’ then they will rebel. When they do that they get themselves into even more trouble as a sign of rebelliousness. Does this mean that schools don’t need to have authorities in their midst? Of course they do to keep order, but they have to balance it with everything else. Especially in the overly litigious society we live in!


                Stereotyping-When you see a kid come to school with torn jeans, dirty shirt, reddened eyes, and no money for lunch, what’s your first thought? Probably that he is coming from a poor family and needs help. If you see another kid who wears gang colors and other clothes of the culture what do you think?

                It is unfortunate, but we all stereotype people, no matter what, How do I know that? Everyone I’ve come into contact with in the business world, except for a very few, didn’t think that I could do anything but take my government check every month and hold my little tin cup on the corner! Even my wife’s best friend and supervisor acts that way most of the time because of what I do for a business. Or worse we discount what they do because we ‘profile’ them.


                Now what about parents? There are several ways that parental attitudes can get into the violence act as well. And most parents will never realize it, mainly because of having CHH.


Not My Kid – It’s unfortunate, but many parents have this attitude. Their ‘lil angel’ would never do anything like that wrong. They refuse to believe that their kid may have threatened someone or brought a weapon to school.            And if they do believe it, then it is “Well, they had a reason for it. That person…”And at that they’ll make whatever excuses are necessary to get their kid out of trouble.


                Living in a Fantasy World – This is akin to CHH. No parent wants to think that anything will ever happen wrong at their kids school. They’ll hide their heads in the sand like an ostrich. Or worse, they’ll ignore the signs of impending danger with kids, friends, and school policies, procedures, & so on.


                Continual excuses – Just like the teenager who may be on the edge parents will make constant excuses for their kid’s behavior. In some cases it’s racial/ethnic for them to think that the world is against them. In other respects, it’s their lack of respect for themselves and anyone else. In even other cases it could be they feel guilty about how their kids have been raised – and with single mom’s working 2 and 3 jobs to provide, it’s not hard to understand that they can’t be there to give adequate counsel to their kids.

                 Send your stories to me and let me know how your schools attitudes or other parents have or possibly affect your child’s school. 

Preventing School Violence- Part 2

August 21, 2012


            Now that we’ve explored the details of school violence, now it’s time to work on the warning signs. We covered this earlier in the year, but because school is starting again for most, I’ll run thru them again. It never hurts to reiterate the important things in preventing the death or assault of another young person.

            Threats veiled or overt – This is the most positive sign that something may be coming. Whether it is verbal or a posting on a my space or Facebook account it needs to be taken seriously. And when it comes to the 1st Amendment, threats aren’t protected.

            Poor relationships – school, work, recreational, familial: A loner, shy kid, left out but not trying to assimilate, being aggressive for no reason. That is some of the things to look out for.


            Bullying – If the student has been repeatedly bullied, teased, or otherwise harassed, they may turn the tables on the tormentor – i.e. Nathan Farris Faucett MO in 1988.


            Cruelty to animals – This has been attributed to school shooters as well as adult murderers as well.


            Poor health & hygiene: Most of us are old enough to remember the ‘grunge rock’ movement started by Nirvana in the early 90’s. Well times have changed and I think most teenagers know the value of staying in decent health and smelling good.


            Poor attendance – This also includes tardiness; does anyone use that term anymore? This is one of those that is fairly self-explanatory, I believe.


            Inconsistent work habits – This would also be termed study habits and productivity. Basically this would mean that the teenager will one day whiz thru an assignment that isn’t due for a week or more. At other times, they will drag their feet and not complete assignments, even if they are quite simple – although to many kids homework is never simple.


            Impact on teachers/counselors/administration/parent time- This is gradual over time and can often be missed. Every teacher has only a finite length of time to spend with their students. Does one student demand more and more of your time? It can start out as just a minute a day, just like any other student. But over time, this can grow into a significant amount of time for you, either in grade school or the class period in the higher grades.


            Unusual or changed behavior – Dressing Goth, withdrawing from activities or some other such thing? But it is with the intent for you to know something has changed. You need to know the child in the first place. If you are the parent, then that should be natural, but it is not. Too many parents make excuses for their troublesome kids – no matter what happens (watch Judge Judy once in a while).


            Mood swings – Teenagers are known for this anyway, but does it seem more sudden and extreme? This is definitely a sign that people need to look for, especially if it is extremely sudden and violent.


            Safety concerns – Teenagers are at some point gawkyand clumsy, again, is it just the teenager state of mind and growth into adulthood, or is something else wrong, even medical. Especially if the teenager suddenly starts to walk into doors, walls and trips over themselves.


            Sudden fascination with weapons – If the teenagers’ family and friends are hunters then it will not be unusual for them discussing the merits of bow over gun hunting. But if they have never shown an interest before this is a red flag shooting up the pole. This also includes blades, chemicals, and etc. The incidence of a teenager becoming suddenly interested in weapons, of any kind, should be problematic for everyone.


            Addiction/Immersion in Entertainment – What type of music, television, video games, and movies influencing, not just teenagers but even adults? I know the entertainment business is an easy target but combines with everything else this should be construed as a warning sign. Some people can watch hundreds of hours of slasher movies and never go out and slaughter someone. Someone else can listen to one song or play one game and they turn into a mass killing machine.


            Signs of drug and/or alcohol abuse – There is a myriad of information about spotting and dealing with these addictions available.


            Unshakeable depression – Again, teenagers are always depressed for one reason or another, but how long does it last? The longer it lasts and the more frequent the bouts, the more you should be worried.


            Continual Excuses: Sounds like the stereotypical teenager. But we are talking about something that goes farther. A teenager that is constantly making excuses for minor and trivial things is alarming with anything you ask. That’s the magnitude of the excuse giving I’m talking about. Again, it’s not unusual for a kid to make excuses to avoid being in trouble, but you have to be observant.


            Serious life stressors – Remember there are many things that will stress out your teenager without stressing you. Listen to them. Sometimes they just want someone to listen. Not everyone wants someone else to solve their problems. Maybe this is all they need.


            New Religious Fervor – This generally holds true for college students rather than high schoolers, but it can happen at any age and level of school. This is one place where parents have the responsibility to teach their kids a key word- tolerance. If the parents don’t teach their children tolerance for others beliefs, then it can be detrimental to the kids and the school. And if the child listens to the fervent and strident fervor of the parents or other influential people…


            Obsession With Military\Police Tactics – This is another one that sometimes will not be easy to spot. Most boys will have a fascination with all things military. The uniforms, blowing things up, the rapid fire of machine guns and playing army/cowboys & Indians etc. And to a certain point the same holds true with police work.

            However, if these kids are studying tactics and haven’t expressed an interest in joining our military or being a police officer, then that may be a red flag. These kids will study tactics in many forms to learn how the military or police will react in an incident and how to avoid them altogether. Just because they study these things, don’t think your teenagers are ready to commit violence.


            This isn’t all the warning signs, but there will never be an all inclusive list of warning signs or perpetrator profile, or types of firearms used or anything else when it comes to violence in our society. But I also think it would be appropriate to reiterate that one or two of these signs are more than likely just a teenager being a teenager. But when these signs begin to add up and you’re getting 6, 7, 8 or more in short period of time you need to be worried.

            But, how do you know how to recognize these students, how do you prevent another Columbine from occurring at your school? The answer is simple and yet very complex and at the same time difficult to ascertain.

            In the last part of this blog series we’ll look at the things a school can do to help recognize and/or prevent an incident of violence in the school. But remember, unless we turn our schools into an armed camp with heavily armed ‘truant’ officers roaming the campus, we’ll never have a truly violence free school.

            Questions, comments, suggestions? Call or write please. And just a short sales pitch – my seminar is available for any group wishing to safeguard kids.

How Secure Is Your Mobile Phone?

August 17, 2012
Do you remember the days of landlines, pagers and payphones? Amazing how not so long ago I remember getting a page and driving around trying to find a payphone just to be able to call into the number that paged me. Then along came the creation of the cellular phone which is now pretty much a staple in each home, especially if there are teenagers in the house!
So along with the convenience of having someone being able to reach us 24/7, we now have the issue of cellular security. The most common smartphones are like mini computers. Think of all the information that we maintain on our phones: contacts, email messages, text messages, photos, videos, passwords and web / browsing history. Additionally, many of us sync our phones and computers thus causing more issues! A major security issue with our phones are the applications that are out there that we download onto our phones without really verifying what we are truly allowing them to do to our phones and all of its contents.
One example I use in my class is one of the Android based Flashlight applications. Have you READ what you are allowing to happen to your phone upon downloading a common flashlight application? Just one of the security issues is the fact that once the application is downloaded onto the phone (with your agreement once you hit agree and install) the application can now create network sockets, keep your phone from sleeping and most problematic is it can now take pictures or videos at any given time without notifying you. Before downloading any application READ what it is going to do. Now can there be ‘hidden’ trackers in applications… of course.
A great application for the iOS (Apple) market that will assist to identify current security and privacy risk within installed applications is TrustR. Rookie Systems launched this application recently which will scan installed applications for risks affecting your privacy and security and provide you a resolution to the issue. TrustR can be used for the iPhone, IPod Touch and iPad.
An well known application for the Android market that will scan your applications is LookOut. Just as TrustR, this application will scan every app on your Android for spyware or malware. It will also examine every app you download to keep your phone secure from additional risks.
Each platform has security risks; however, reports show the Android market to have increased in malware issues over the last year expediently. Knowledge is power; learn how to protect your phone and your private data. Research can be easily conducted with a quick Google search.

Michele has been the owner of Jag Investigations since 1997. Her area of expertise includes open source intelligentce, & corporate & competitive intelligence. She is an Instructor at the FBI Academyand an Adjunct Professor with University of Virginia. She was also recently named Speaker of the Year for the National Association of Investigative Specialists. Contact her at 480-988-2580

Preventing School Violence- Part 1

August 14, 2012

A beautiful spring day the sun is shining, birds are chirping, and the laughter of young adults abounds across the campus, as they wander about during lunch. No one expects the coming storm.  Figuratively, dark storm clouds begin to form. The class loser is walking across the parking lot with an angry look on his face. He’s wearing a long overcoat, but nothing unusual for this guy. He’s been in a sour mood since his sophomore year, when his parents got divorced and his dad moved across the country. His attendance has slipped and he’s even been expelled once for bringing a knife to class and making threats.

But over the last 2 years he’s become a loner, and even started wearing Goth clothes although he doesn’t hang with them. A recent fascination with handguns has startled his mother, but she’s working 3 jobs to keep them fed. And the neighbors seem to losing small furry pets lately.

A few of his friends know that he’s been sick a lot to. But they don’t hang out much anymore because he rarely takes a bath anymore. And boy howdy he gets defensive if you try to talk to him. Come to think of it, he’s been seen with the druggies as of late.

And it’s been overheard that he’s been tripping and walking into stuff a lot. And get this his teachers say that his grades are a yo-yo; they’re not consistent from week to week or even day to day.

He’s walks into the school and hunkers his overcoat on his neck, his sour expression making him a path. He positions himself in a group of students. Someone remarks that he stinks. He bellows a yell that is guttural, throws back his coat and unloads a full clip into the one who said it.

An instant of stunned silence falls before the depths of hell pounces its rage out on another high school. When it’s all over dozens lay dead and wounded, including the shooter.

The blood splatter on the wall and removing the carpet is easy. Restoring the sanity of students and parents will not be. And what do you tell those parents when they show up at the school or hospital?

Fortunately, this is a scenario that most of us as security professionals will never have to face. But it’s just as frightening even if the chances are remote.

As security professionals, we plan for such events on a daily basis. We train, read, organize, and attend seminars. We plan and meet with administrators. We try to encourage good security habits amongst the staff. Simply put, to do our jobs. And still it happens. In December 2007 Junior Achievement, in conjunction with Deloitte and Touché, released a survey with some startling statistics in it. We may be in for a wild ride for a while.

The survey , which was intended for the workplace but translates well to our schools, stated the 39% of 13 to 18 year Old’s believe that that lying, stealing, and cheating were acceptable ways of getting ahead.

That’s startling enough, but 23% said that some level of violence against a co-worker is acceptable. If it is acceptable against a co-worker, what does that make it against another student?

If we agree that there are approximately 50 million school age children in the United States. Half of those are considered elementary K-6, so that leaves roughly 25 million students ages 13-18. And the survey number is 23%, allowing that roughly 5 million students believe that some level of violence is acceptable! And remember that violence takes many forms, from bullying to verbal assaults.

Most of us would have seen the warning signs in the scenario I started with. But, over a period of a few years, would we just accept the fact that that student is who he is and leave him alone? I point them all out here and they are easy to spot.

But, even we will rack things like this up as ‘aw, that’s just the way he is, no harm done’. The warning signs are always there no matter what anyone states.

After the shooting at NorthernIllinoisUniversity, a lot of the talking heads were stating that they were no warning signs. But even while they took place over a period of months, not many people would have caught on.

The most glaring is the fact that he changed his political affiliation in the spring of 2007. And at the same time decided he wanted to start buying firearms, when he was not a weapons person, despite his time in the military.

The warning signs are always present, but as I say in my workshops and to my clients, it’s whether we choose to act upon the signs or ignore them that make the difference. If we act on them, especially in the early stages, we might be able to prevent similar incidents.

Does this mean that every kid that discovers an interest in Goth attire and make-up is a candidate for a Columbine style attack? No. Some kids are just in the process of discovering themselves and need a little latitude.

When should we start to get worried and think about the next Steven Kasmerjik? Well it is when we start to notice four, five, and six of the warning signs. One or two of the signs mean absolutely nothing but, when they start to add up it’s time to start to worry. And with our example above, they may creep into the student over a period of years. And so subtlety that we may not notice, much like crab grass and dandelions.

So what are those warning signs? Well, I have discovered 18 that apply to most school shooters. Do all of these signs apply to everyone? No. Matter of fact, most shooters display only about one third to one half of these signs, and again, they appear over a period of years.

Here is the list that I have found. I’m sure that you can probably add your own or slight changes in mine to adapt to your schools. We do not have space to discuss these in detail, but I will explain a few. In the next edition of this blog. And if you want a full description, you’ll have to go back to January at the other site ( and read them there.

Questions, comments, suggestions? 480-251-5197 or

A Purpose for Process by Mindy Mitzner

August 10, 2012

I have found that after 20+ years in the corporate world that it is, indeed, necessary to have set processes established for each department within a company.

Let’s talk about on-boarding practices. I find that most times, especially so in the service industries, that hiring managers wait until a need arises before they begin recruiting. This presents a number of issues, first because you have a need, you have a time limit to meet that need. When there is pressure to fill a spot quickly, I find that most hiring managers forgo formal interviewing and processes only to end up hiring the first person they find available that pass the first appearance opinions, (they arrived for the interview). When time isn’t taken to follow up on references, look at a person’s previous longevity, and reasons for leaving it’s easy to end up increasing your turn over percentages. On boarding new staff is a costly process and one that should be conducted in a manner that will bring quality individuals into your fold. When you don’t take the time to make sure that the people you hire are going to blend into your businesses established culture, you risk having to replace that person quickly, and let’s be honest, it takes time, money, and man hours to prepare a new hire for duty.

Then there is the actual inter office processes; who is supposed to do what? If there isn’t an established procedure, chances are no one knows exactly what their role is. When there is no one person to conduct the interviews, no one person who is responsible for follow up on references, scheduling second interviews, or composing applicant correspondence then there really is no one person to blame for lapses or failures in that process.

I think it is imperative that there be an established on boarding process. This should start with who reviews the incoming resumes and applications all the way through who is going to decide if an offer of employment will be made. This process can be accomplished with the same person or a group of people who work together to accomplish the goal. The goal, of course, is to hire the most capable employees who will integrate well into your company’s culture. I have found that when you take your time and follow some pre established guidelines you increase your odds of finding a long term employee who is company focused and is truly an asset to you, not a liability.

It’s never too late to establish a process for your on boarding procedures or to review if what you currently have in place isn’t netting you the quality persons you are trying to find.

Happy Recruiting Friends

            Mindy Mitzner is the Scheduling Coordinator/Employee Relations Manager ?ERM? for a contract security provider in the Kansas City Metro area. She has worked in the security field for 15 years. Her functions have included managing the office, scheduling, HR & Payroll, to training and development for operations. She also has 10+ years in management and marketing experience in the convenience store industry. Contact her at 913-927-6893

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