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Incidents of WPV for August

I have not been able to keep up with television news for nearly the entire month, so this is an incomplete list of incidents. All but two of them I heard on the radio. But it does show you how prevalent the issue with workplace violence can be.

 

Chandler, AZ. August 1                                  1d            2w

Phoenix, AZ. August 2                                   0

Sacremento, CA. August 3                           0

Bloomington, MN. August 5                        0

Washington D.C. August 11                         0

Oklahoma City, OK. August 12                   0

Grove City, WI. August 13                            3d

Peoria, AZ. August 17                                     0

Phoenix, AZ. August 17                                 1d

Kissimmee, FL August 17                              2d

Fayette County,PA. August 17                   1d            1w

Jacksonville, FL. August 19                          1d           2w

Steubenville, OH. August 21                       1d          1w

Charleston, SC. August 24                            1d         1w

Douglas, AZ. August 27                                               19w

Clovis, NM. August 28                                    2d           4w

August: 16 incidents 13 dead 29 wounded

Year-to-Date: 362 Arizona: 88

100 Dead     268 Wounded

 

Quotes for the security Professional

The following quotes are just a few of those that I have collected for the past 30 years or so. I find each and every quote that I collect has some meaning to it within the business or security profession. “You just have to know where to look for that little nugget of wisdom in everything “Robert D. Sollars.

Some of these quotes have the names of those who spoke them others do not. I copied and pasted and may have left off the names by accident but they are still nuggets of platinum to live and work by. I have collected these for a long time, as I mentioned above, but they are still relevant in today’s dangerous world. So without ado…

“In order to change ones truth, one must change their reality” Unknown

“It is hard to fail, but it is worse never to have tried to succeed”-Theodore Roosevelt

“Success is going from failure to failure with no loss of enthusiasm”-Winston Churchill

“It doesn’t matter what you do. Do it well, and you can change the world”-Lucille Ball

“People will always have opinions about your decision because they’re not courageous enough to take action” Steve Maraboli

“You never change things by fighting existing reality. To change things, build a new model”-Bucky Fuller

“Real world-changers are not to be found… they’re too busy with their heads down… doing the real Work” Unknown

“I am not a product of my circumstances. I am a product of my decisions”-Stephen Covey

“people will forget what you said, people will forget what you did, but people will never forget how you made them feel” Maya Angelou

“There is only one way to avoid criticism: do nothing, say nothing, and be nothing” – Aristotle

“Fall seven times and stand up eight” – Japanese Proverb

“There are no traffic jams along the extra mile” – Roger Staubach

“You may be disappointed if you fail, but you are doomed if you don’t try” – Beverly Sills

“Management is doing things right; leadership is doing the right things” Peter Drucker 

“Be ready for change.  Anticipate and expect.  Today’s oddity becomes tomorrow’s norm” – Brian feinblum

“How wonderful it is that nobody need wait a single moment before starting to improve the world” – Anne Frank

“The person who says it cannot be done should not interrupt the person who is doing it” – Chinese Proverb

“Why fit in when you were designed to stand out” Unknown

“The only thing standing between you and your goal is the bullshit story you keep telling yourself as to why you can’t achieve it” Jordan Belfort

“A bold statement or expression can establish a new narrative and original attitude” Unknown

“Acta non verba” Deeds, not words – Roman Proverb

“To change the world you must act while others hesitate” Unknown

“Fortes Fortuna Adiuvat “Fortune Favours the Bold – Roman Proverb

“Today I will do what others won’t, so tomorrow I can accomplish what others can’t” – Jerry Rice

“Always do what you can to inspire and motivate others” Unknown

“Always encourage and assist others in reaching their goals” Unknown

“There is no limit to what a man can do if he doesn’t mind who gets credit” – Ronald Reagan

“People who are crazy enough to think they can change the world are the ones that do” – Steve Jobs

“Go big, go bold, go fast. “ – David Clark

“It is never to late to be what you were meant to be” – George Elliot

“Look for opportunities or create them” – Robert D. Sollars

“If it ain’t broke, break it”- Robert Krenzel

“Innovation distinguishes between a leader and a follower” – Steve Jobs

“A leader is one who knows the way, goes the way and shows the way “- John Maxwell

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader”

John Quincy Adams

Robert D. Sollars assists businesses and their employees to lessen their risk of WPV as well as other security/customer service related issues. You can follow him on his Facebook page, facebook.com/oneistooomany, or twitter@robertsollars2.

                  I May be Blind but my Vision is Crystal Clear

When one door closes…

It has come time to bid adieu to this blogging site. To my friends who have faithfully followed and read this blog since I started it in 2012, you have been loyal in reading my words and I thank you. You have helped me to speak about a subject I love, ensuring that people and property are safe & secure.

As a former manager at Wells Fargo (one of the best I ever had (there’s always a ray of sunshine with every symptom of sun stroke), said 27 years ago, the security field and it’s many and varied functions is both my vocation & avocation.

I finally decided that it was time to start another site that was more appropriate to my professional identity & brand, less confusing, & just as easy to reach. I am keeping this site for at least 6 months, for the archives of posts, but will no longer post here. If you wish to continue reading my posts and stay informed on security issues please follow me to the new site, www.robertsollarssr.com.

Again thank you for being so loyal and reading me for these past few years, including my newest subscribers only a month or 2. The best to all of you and I look forward to seeing you on the other side…er…site, or another way, soon.

Facebook.com/oneistoomany or Twitter: @robertsollars2

I May be Blind but my Vision is Crystal Clear

References to help minimize a Workplace Violence incident

Below is a list of security companies, consultants, and others who can assist any business with their security needs in the area of workplace violence (WPV) prevention. I can attest they are all reputable and competent companies and consultants. This is by no means a total and complete list, but only the ones that I know and have worked with in the past.

I hope that if you need any assistance in the United States that you could investigate these companies if they are in your area. The consultants/trainers will travel anywhere in the country with few exceptions. I hope you never have a need for them, but workplace violence (WPV) hits virtually every business at one time or another.

 

Investigator specializing in open source intelligence

Michele Stewart

JAG Investigations

Gilbert, Arizona

480-988-2580

 

Security Providers

Anderson Security Agency Ltd.

Debbie Anderson-Vice President

Arizona & Nevada

602-331-7000

http://www.Andersonsecurity.com

 

Eagle Force Security

Ryan Eldridge – President

Arizona

Glendale, AZ.

602

www.eagleforcesecurity.com

 

Rockwell Security

Jeff Taylor – President

Missouri, Kansas, Nevada, & Louisiana

Overland Park, KS.

913-362-3300

www.rockwellsecurity.com

 

Allied Universal  Security

Phoenix Number

602-381-1795

Nationwide

866.825.5433

 

Consultants & Trainers:

Carol Fredrickson

Violence Free

Nationwide

623-242-8797

http://www.violence-free.com

 

Corporate Security Specialists

Don Hasslebrock

480-905-9270

www.cssisecurity.com

 

Felix P. Nater

Nater Associates, Ltd.

1-877-valu-101

www.naterassociates.com

 

Conflict Resolution

Insight Employment

Amy Lieberman

Scottsdale, AZ.

480-246-3366

http://www.InsightEmployment.com

 

Publications

The Workplace Violence Prevention eReport – 6 times per year

  1. Barry Nixon, SPHR

Executive Director

National Institute for the Prevention of Workplace Violence, Inc.

949)770-5264

 

One is too Many: Recognizing & Preventing Workplace Violence

Robert D. Sollars – 2014

Most e-book formats or hard copy by contacting  the author

 

Facebook.com/oneistoomany or Twitter: robertsollars2.

                I May be Blind but my Vision is Crystal Clear

I’m just a monitor; I just observe & report

There is a commercial that is running nationally that, to me, exemplifies the attitude of security companies and their clients. It is the way that they wish their protection to react in any situation. Whether that situation is a robbery, workplace violence (WPV), or other criminal behavior.

In the commercial a burglary is taking place at a home. You hear someone in distress and then a woman say   “Do something!” A man pipes up and states succinctly “Oh, I’m just a monitor. I just tell you if there is a break-in. There’s a break-in.” It is meant to alert you for the need for their services, a credit protection company.

It may sound idiotic and stupid. It actually sounds funny in the commercial. But it is not funny and definitely stupid and idiotic. However, that is exactly what security companies and their clients want from their ‘guards’.

Observe and report. Nothing more nothing less. It is the same as seeing a crime unfold in front of them and they say “Oh, I can’t stop them I’m only a monitor. There’s a crime taking place.” Is that realistic or even acceptable? And it won’t protect the company or client from being legally responsible for any injury or loss.

I’ve written about this several times in the past. I don’t believe in the simple observe and report mentality. I don’t like it and never will. I didn’t like it when I was a lonely security officer in a dark manufacturing plant at 0200 on a Sunday. Now that I’m blind and can’t work in the field I love so much I like it even less.

There are just too many threats in the world for clients and companies to get away with saying “We weren’t told to do that” or “It was not within our scope of responsibility to prevent or do more to stop that crime/murder.”

The clients on the other hand will say “We didn’t pay them enough to think or react, just to be there and be a presence.” That presence is nothing more than window dressing on a manikin.  Security officers are on site to provide nothing more than a good feeling and warm fuzzies for management.

In order to have professional security officers that can do more than observe and report they need to be better recruited and given more than smoke up their skirt about the possibilities on the job. Those possibilities range from pay, advancement, as well as potential dangers and issues that may arise.

They need to also have the training to be more effective at completing their duties and responsibilities on whatever post they are assigned to. Not only the normal security duties but also CPR & First aid, terrorism, WPV, bio hazards, chemical spills, and customer service, in addition to other items that are site specific.

It should go without saying that supervision and management of the officers needs to be more than complacent as well. Without adequate supervision even the best of officers can sink in their job performance. If they drop in their performance, then the client and their employees will have their lives and property placed at risk.

The last issue that needs to be addressed to have professional security officers that can do more than observe & report is their pay. That in turn means the clients need to fess up more money for officers. Unfortunately, if the insurance breaks that most clients get for maintaining security falls below what they pay for the service…

The service is then considered unnecessary at that price and they will find a provider who will gladly take the account to observe & report, at a substantial cost savings. Until someone gets murdered at work or a huge financial loss is incurred because of inadequate training, pay, and/or supervision.

Is all of this saying there isn’t a position for someone to stand on a construction site and walk around all night looking for something out of place? Possibly not a job for someone in coveralls to stand over a hole in the sidewalk or street all night to simply observe and ensure no one gets hurt? Not at all. There will always be security jobs for those kinds of sites at a minimum wage.

However, that is why the stereotype of a guard instead of a professional designation such as officer is still used 100 years after it became part of the vernacular. The term guard evolved from watchman and it took hundreds of years to do that.

The stereotype of a sleeping potbellied guard sleeping in their guard shack all night with a pot of coffee, cigarette, or worse, bottle of booze needs to be left behind. It is as outdated as observe & report. They both demean the position that is entrusted to these people.

In today’s world the threats are real and no longer perceived. The C-suite, facility general managers, and so on down the line need to wake up and realize what we ask of these officers. They are asking us to take care of the facility, sometimes in excess of a billion dollars, for less than $10 per hour, or possibly…a bit more, but not nearly enough.

We ask them to walk through dimly lit parking lots, hallways, and enter rooms with no lighting at all. We ask them to investigate things that go bump in the warehouse at 0300. We want a master’s degree kind of person to write reports for less than people spend on lunch per hour.

If we get rid of the observe & report mentality within the security field, will that increase professionalism? We can hope but it is one of those things that have to constantly be monitored and enforced. If we don’t then our officers will become complacent and it becomes easier to say ‘just this once’. Do we really want just someone to observe & report on potentially serious, think deadly, situations?

 

Facebook.com/oneistoomany or Twitter: robertsollars2.

                     I May be Blind but my Vision is Crystal Clear

Do you have a bomb ready to explode in your business?-Part 2

This is the 2nd half of the post from last week. It will hopefully give you the remaining tips and ideas you may need at one time or another. My career and methods have always been a tad bit unorthodox but that is one thing that allows me to solve personnel and customer problems easier than others, sometimes.

  • Attempt to have a strategically placed third person nearby

The individual you designate shouldn’t be a friend or family member of the upset individual. This person doesn’t have to be in the room with you, just in a place to observe any improprieties or threat. This is especially important if you’re dealing with a member of the opposite sex, some company’s require a third person when dealing with this type of situation, which is always a good idea to prevent innuendo.

This person is not there to take sides, which doesn’t mean they can’t empathize. However they will provide documentation if any claims of harassment or intimidation is made later and ideally they should be a member of the same sex as the employee/customer. They can also act as back-up should it become necessary.

  • Use as much physical space as possible

No matter where the location of your meeting you want to stay at least an arm’s length away, preferably 2. This also applies to the initial counter person if it’s a customer. First it allows for an extra split second to react and secondly it doesn’t allow them to simply reach out and grab your clothes, facial hair, or throat. As with the front counter width, try to keep something between you and them, anything that can afford you a few extra milliseconds should it threaten to turn violent.

Another aspect is to always leave yourself with an escape route. While assaults are rare in this instance, you never know when you may need it. Try to always have your back to the door with the upset persons back to the wall. And ensure that no sharp objects are within easy reach. Even pens and pencils should be avoided if possible.

  • Stick to the issue.

As we spoke about earlier, don’t let this angry person goad you into losing your calm attitude by escalating the situation by swearing or questioning your parentage. Always speak authoritatively, softly, clearly, and slowly. While the individual be maligning your morals, character, and values, you must show that the issue can be resolved without resorting to verbal sparring.

Continue to ask questions that move the conversation along without too many track changes or distractions. But try to keep the focus on the issue at hand and gauge the individual’s demeanor. If appropriate, crack a few jokes and lighten the mood, if possible.

  • If you feel control slipping away, step out

You are not a verbal punching bag.  It is natural to get upset at someone when they are screaming at you. But, again, you must focus on the issue at hand and force yourself to keep a calm and cool exterior. Remember, that it’s not necessarily you they are mad at, you just happen to be a convenient target.

However, if you feel the anger rising, then excuse yourself and step outside. If you lose your cool, then they have won control of the situation. Walk about and count to 10. Do what you have to do to keep your cool. You may have to pull the third person out to consult with them or just get a drink (remember to offer something to the individual, even buying them a soda. Just don’t stay away for too long. The person will become angrier by the minute and that’s not something you need.

The key to all of these tips is let the antagonist believe that they are in control at all times. In reality you are in control and manipulating the situation to the advantage for all concerned. However, don’t let the individual feel they are being patronized or misled and above all, never lie. Any time a weapon is displayed, of any type, or makes threats, do not hesitate to call either security or the police.  Specifically a statement such as ‘I’ve got a gun at home and I know how to use it’ could and should be considered a threat,

Another item you may wish to implement in these situations is a distress code. This code can be either a word or phrase to let others know that something is wrong and back up may be required. Just ensure that the code chosen is nothing used in every day conversation. Make it simple and unsubtle so the individual doesn’t know what’s happened – but another staff member knows to call help ASAP.

As I have repeatedly stated over the past few decades, WPV is a threat in any business anywhere, at any time, to anyone, for any reason. It has struck in businesses with as few as 5 employees and with multi-national corporations employing hundreds of thousands. But if you know the warning signs, know how to defuse these ticking bombs, train your security officers and employees along with a plan in place you can minimize the impact to everyone concerned.

 

Facebook.com/oneistoomany or Twitter: robertsollars2.

I May be Blind but my Vision is Crystal Clear

Do you have a bomb ready to explode in your business?

Workplace violence (WPV) can come from virtually anyone who crosses the threshold of your business. However, the threat of someone committing an assault is a threat that can possibly be avoided. Not that you can eliminate all risk from employees, customers, or otherwise but it can’t hurt to at least try.

The following ideas are a few that I have learned in my career and my logic of not following conventional wisdom…:

  • Observe the individual for any signs of bizarre behavior.

If the individual is an employee, I would hope that you would recognize the warning signs of an employee ready to explode beforehand. However, if they are not an employee, then you have several other areas that they may be having an issue that you have to be aware of.

Someone experiencing an epileptic seizure, diabetic shock, or possibly a stroke may act strangely. With diabetics, they can act as if they are drunk becoming disoriented, belligerent, and aggressive. The same can be said for someone who is experiencing a stroke. So be careful before identifying any individual as simply drunks or morons, they may need your help to stay alive.

 

  • Don’t overdo eye contact

If the individual is truly angry and not having a medical issue, then you need to avoid direct eye contact with them. When confronted by a perceived threat, many animals, and remember humans are in fact animal’s intelligent maybe but animals nonetheless, take direct eye contact as a challenge to their dominance. Look indirectly at them by changing your contact slightly over their shoulders. You can also look at their forehead or chin, just avoid looking directly into their eyes. This allows them to understand, instinctively, that you are listening without directly challenging them.

 

  • Listen

It may sound elementary and simple, but it’s not. If you continue with busy work while talking to them… Give them your full attention and don’t allow yourself to be torn in two directions. If you must do computer entry, then ensure they know it’s about their issue and not something else. Open both ears and let them know that they have your full attention. If you get interrupted, for any reason, apologize. An apology will help to douse the fuse that may already be lit, not to mention saving the lives of yourself and others.

 

  • Don’t meet anger with anger

Don’t argue with them. Acknowledge and validate their anger. Again, listen and pick up on other clues. Don’t escalate the situation by responding to jabs and digs to your character or heritage. You have to do your best to ignore the jibes and darts they are more than prepared to throw your way. They are expecting a confrontation and you must avoid it at all costs. Responding with anger will validate their anger and therefore force them to take action, possibly violent, against you and the business.

 

  • Empathize

The economy is still recovering from the serious collapse. If you can empathize with the individuals you may find that there is a lot more than just the issue they came to you about bothering them. This means that their anger may be more volatile than you initially thought.

In many cases, if you speak to them with a genuine tone of empathy, you will go a long way in settling down their anger. Something like ‘I can understand how that would have you mad, it probably would have me mad (don’t use upset but mad) too. What can I do to help solve/settle this?’

Also, don’t use the platitudes that are so common as to be cliché. I don’t care about what you’ve been taught to say, it doesn’t come across as genuine just more put offish “I can’t be bothered with you get out.” Whether that is the truth or not, it is their perception, and remember perception is reality. Common platitudes usually only make them angrier.

 

  • Don’t follow company policy

What this means is not spouting the platitudes of the company handbook or following the policies so closely you come across as a handbook yourself. All this is going to do is make them angrier, if this is unclear refer to the previous section.

 

  • Don’t entertain

If the situation is beginning to be overheard by a multitude and it’s making others uncomfortable, then get the person away from earshot. Try to get them to a more private setting, such as an office, or employee break room. But wherever you take them, just make it private.

There are several reasons for this as well. You can make them feel like they are special and are removing the person from a situation where they might be compelled to ‘play up’ to another person or crowd to save face. You don’t want other people to join in and become disruptive. And lastly, while it seems like they are in control, you are actually steering the incident away from confrontation and the bullying of the employee.

(The 2nd part of this post will appear next week)

 

Facebook.com/oneistoomany or Twitter: robertsollars2.

               I May be Blind but my Vision is Crystal Clear

 

The holidays, stress, and Workplace Violence numbers for November

The surprising thing about the numbers for November is that it was a very violent after Thanksgiving Day. On Thursday the 24th through the 27th there were 11 incidents that I have knowledge of. I am sure that there were probably several thousand across the country.

The other surprising thing is that the number November was so high. I figured with the contentious election we had and the continuing issues… But instead I recorded more than 40 incidents for a new record of sorts for a month. But without further ado…

 

Urbandale, IA. Nov. 1                                     1d

Des Moines, IA. Nov 1                                   1d

Reno, NV. Nov 5                               0

Peach County, GA. Nov 6             1w          1d

Azusa, CA. Nov 8                              1w          2d

Sholo, AZ. Nov 8                                               2d

Seattle, WA. Nov 9                          5w

Canonsburg, PA. Nov 9                  1w          3d

Houston, TX. Nov 9                         1w

New York, NY. Nov 11                    0

Pittsburgh, PA. Nov. 11                 5w

Albany, NY. Nov. 12                        0

Phoenix, AZ. Nov 13                       1w

Phoenix, AZ. Nov 14                       0

Oklahoma City, OK. Nov 15          1w

Orem, UT. Nov 15                            6w

Tampa, FL. Nov 15                           2w

  1. Lake Tahoe, CA. Nov 16 15w

Minneapolis, MN. Nov 17             0

Santan Valley, AZ. Nov 19             0

San Antonio, TX. Nov 20                                1d

Sanibel, FL. Nov 20                                          1d

Gladstone, MO. Nov 20                  2w

St. Louis, MO. Nov 20                     1w          1d

San Bernardino, CA. Nov 20         0

Miami Gardens, FL. Nov 22          1w

Detroit, MI. Nov 22                                         1d

Memphis, TN. Nov. 24                   1w

Nashville, TN. Nov. 24                    1w

Boston, MA. Nov. 25                      1w

Chicago, IL. Nov. 25                         0

Chattanooga, TN. Nov. 25            2w

Mays Landing, NJ. Nov. 25           1w          1d

Modesto, CA. Nov. 25                    0

San Antonio, TX. Nov. 25              2w          1d

San Francisco, CA. Nov. 25           1w

Coral Springs, FL. Nov. 26              1w          1d

Phoenix, AZ. Nov. 26                      0

Phoenix, AZ. Nov. 28                      0

Columbus, OH. Nov. 28 1d11w

Tacoma, WA. Nov. 30                                     2d

November:   41 Incidents   21 Dead   68 Wounded

 

Year-to-Date incidents: 307 Arizona: 107

153 Dead   342 wounded

Fewer posts during the holidays

Just a little warning for the month of December about posts that may disturb the Christmas season for you. I will be posting very few of these here for that reason.

Christmas is a season for giving and bask in the glow of friendship, fellowship, with family and friends. Therefore will be few posts this month. While security is an important item not to overlook at this time of year I don’t want to intrude too much on your warm and fuzzy feelings during the season.

There will also be a big announcement in the next couple of weeks as well so please be watching for it. Until the next post… have a great and wonderful Christmas season and be safe, secure, and aware of your surroundings at all times.

 

Robert D. Sollars is a recognized expert on security issues, specifically workplace violence. He’s spent 33 years in the security field. Visit his Facebook page, One is too Many, where you will read about other items related to security & WPV issues. Or be a twitter follower at @robertsollars2.

               I May be Blind but my Vision is Crystal Clear

The holidays, stress, and workplace violence. Be Careful, it will kill you

We have all heard the news reports from the various media outlets that are available to us, including the dwindling number of printed papers. I think we can all agree that the amount of personal stress is extremely high over the holiday season. For some people it will be harder on them than others, which can lead directly into workplace violence (WPV).

So you say “How can there be stressors during the holidays? It’s such a joyous time of the year!” Here is a small list of the ones I came up with, in less than 2 minutes:

  • Trying to find money for gifts-difficult if you’re out of work or very low income
  • Find a gift for a special someone that has the WOW factor-see the first one it gets magnified
  • Company parties
  • Decorating the house or apartment
  • Finding time to actually enjoy the season
  • Finding time to do everything necessary in this season of light speed movement. Sometimes it seems that time gets compressed and you can’t even find the time to breathe!
  • Family, friends, co-workers, and employers demanding your attention and time
  • In the northern climes snow, ice, and cold

 

But the question is what does any of this have to do with WPV? Actually a lot. And much of it depends how well you handle stress of both a personal and professional nature. Then there is how well others are handling it. And of course how much time compresses for you, your employees/co-workers and your family.

We’ve all heard the expression, especially around the holidays, “ARRGH, I could kill that (insert whatever expletive and gender you wish)!” Not that we really mean it, but the stress gets to us and we have the need to explode at something…or someone. Therefore, that certain disliked someone pushes our buttons in the wrong way at some point and…

For some people, it’s just too much. The fuse gets lit and suddenly BOOM, WHOOSH, KABLAM! They then, literally in an emotional sense, explode and take aggressive action against that someone. Whether that is a verbal dressing down or an actual assault, we won’t know until the fuse burns down to the powder and goes kaboom.

Being honest, it may not be the exact person or objects that has been pushing the buttons and getting to the individual. It could be a random shopper in the mall who accidentally nudges them, think you, and they stumble. Or it could be the clerk who has had a long and harried day. But whatever it is, you, or the individual is ready to explode. And sometimes they do with deadly results.

The following is an excerpt from a blog post by a friend that illustrates this perfectly and what could happen:

To me there is a double meaning to the term of black Friday. In literary terms something that is black is insidious and evil or possibly something bad is going to happen. Black is what widows and those in mourning wear. Simply put the term black Friday, to me, means possibly death and destruction.” Look at the results of Black Friday shopping in the past few years…

Thousands of people assaulted both verbally and physically in fights over various electronics toys, and even dinnerware. Hundreds of thousands injured, distressed, and otherwise traumatized by other kinds of assaults. Fists, trampled, punched, gouged, kicked, and it goes on and on and on.

Studies have shown that the best deals of the Christmas season are usually on the Wednesday before Thanksgiving. That means one thing to me… Shop early and don’t fight everyone looking for a .99 cent television. Do your work, go home, have a shot of whiskey, vodka, or wine and listen to some good Enya or Barry White music. Or if this doesn’t work for you do what  you have to do to relax and ignore everyone else out there acting like fools fighting over saving a few pennies over the latest electronic gadget or toy, in this happy joyous season of goodwill to all.

As I recently told a friend about stress and getting upset, she’s blind also, ‘you’ve got to let others hostility roll off your back. Like water rolls off a duck, you’ve got to let the anger and stress of others just run off your back. You’ll take less Tylenol, tums, and you will have less stress in your life. Learning what relaxes you and sticking to it will help you and your employees avoid incidents of WPV

Will it prevent all of it, especially for your employees who are in the mire of customer enraged WPV? Not at all. But it can help in several ways.

 

Robert D. Sollars is a recognized expert on security issues, specifically workplace violence. He’s spent 33 years in the security field. Visit his Facebook page, One is too Many, where you will read about other items related to security & WPV issues. Or be a twitter follower at @robertsollars2.

                                     I May be Blind but my Vision is Crystal Clear